Hong Kong Regulator Takes on 'Collection Agent' Role for Wronged Consumers In a bid to safeguard consumers from unscrupulous fashion businesses in Hong Kong, the regulator has taken on a new role as a "collection agent," effectively serving as an intermediary between wronged customers and their suppliers.
This move is part of the government's efforts to strengthen consumer protection laws and regulations in the territory.
The 'Collection Agent' Concept: What It Means for Consumers The concept of a collection agent refers to an entity or individual appointed by a court or administrative body to collect debts or claims on behalf of others.