Grubhub's Troubling Transparency: What This Means for Delivery Workers and Consumers The recent FTC settlement requiring Grubhub to distribute $24 million to nearly 640,000 consumers is a stark reminder of the company's history of deceptive practices.
At issue is whether companies like Grubhub can be trusted to prioritize transparency and fairness in their dealings with both drivers and customers.
Allegations against Grubhub include making misleading claims about driver earnings, restricting customer access to their accounts, and listing restaurants without permission.